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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Murad Mammadov

December 5, 2025

5  out of  5
rating by Murad Mammadov
"Good place"
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Peter Schubert

December 1, 2025

5  out of  5
rating by Peter Schubert
"Deborah Douglas is always so kind and helpful - never leaving State Farm!"
We responded:
"Peter thank you so much for your kind review and your continued business."
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Thomas Ostby

November 3, 2025

5  out of  5
rating by Thomas Ostby
"Deborah at the Arens Agency is incredible. My entire experience with State Farm has been exemplary in every way during what has been an otherwise traumatic time."
We responded:
"Thomas, Thank you for taking the time to give a fantastic review of Debbie and the entire office! "
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Alberto Ramos

October 29, 2025

5  out of  5
rating by Alberto Ramos
"Brent Hanson was incredibly knowledgeable and helpful as we moved from out of state. He helped us get the best priced homeowner's insurance for our new home, excellent coverage for our two vehicles and a comprehensive umbrella policy. I highly recommend him."
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Katie Hanson

October 29, 2025

5  out of  5
rating by Katie Hanson
"Brent is very knowledgeable regarding insurance and gives honest advice! He worked quickly to get everything we needed done!"
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Amelia

October 10, 2025

5  out of  5
rating by Amelia
"I had a great experience with Brent! It was very helpful to be walked through the process of getting insurance while on the phone."
We responded:
"Amelia, Awesome review for Super Brent. Thank you for your business and kind review. "
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R Guilfoyle

September 29, 2025

5  out of  5
rating by R Guilfoyle
"I highly recommend agent Deborah Douglas at John Arens State Farm to anyone looking for home, auto, life and renter's insurance. She is attentive, diligent, and gives consistent superb customer service. I've had over a 20-year relationship with this insurance agent. My home was demolished by a fire. They literally saved my family's life through instant communication and response to our needs. Deborah Douglas's consistent interaction and responsiveness to my family's needs over the years has been remarkable. Give her a call at John Arens Insurance--she's amazing!!"
We responded:
"Rose, thank you for the kind review and your continued trust in my office and Deb. I appreciate you!"
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Nick Ferraro

September 22, 2025

5  out of  5
rating by Nick Ferraro
"Brent and the whole crew over there at 33rd and Johnson Street are top notch, and just great people. Look no further, folks … call them or stop by."
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jenrysdam

August 22, 2025

5  out of  5
rating by jenrysdam
"We have been with this agency for over 25 years! Deb has been wonderful to work with! Thanks! :)"
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Cole Wetzel

August 1, 2025

5  out of  5
rating by Cole Wetzel
"Deb is the best Insurance agent I’ve ever worked with!!"
We responded:
"Cole, Thank you for the great review of Debbie! We agree she is awesome !"
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Steven Handeland

July 25, 2025

5  out of  5
rating by Steven Handeland
"Deb Douglas has been my "go to" at John Arens Agency for over 30 years. She is always very Helpful and Knowledgeable. I can't imagine what it will be like when she retires. She is the best! July 25, 2025 and Deb is still rocking it for State Farm"
We responded:
"Steven, thank you for leaving such a kind review! We are very lucky to have Deb as a part of our team!"
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Gabriel

July 25, 2025

5  out of  5
rating by Gabriel
"My insurance salesman Brent was a huge help. I was nervous about getting a new insurance policy for my car, but he walked me through the whole thing and made very easy. He answered all my questions and found the best plan for me. Thank you sir."
We responded:
"Brent is doing a great job at our office, we are lucky to have him here and thrilled he was able to help you with your car and renters' insurance. "
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Guri Tzivion

July 15, 2025

5  out of  5
rating by Guri Tzivion
"Great service"
We responded:
"Thank you for the amazing five-star review!"
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patrick chung

July 15, 2025

5  out of  5
rating by patrick chung
"Every time, Every time I call into John's office everyone is great to work with. They take the time to answer my questions completely and have been awesome to work with."
We responded:
"Patrick thank you for the 5 star review."
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Joshua Swisher

July 9, 2025

5  out of  5
rating by Joshua Swisher
"John is a caring guy who makes me feel welcome when in office. His approach is to get the job done right the first time and make sure it gets followed through on. 5 stars for his office!"
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Ryan Stopera

July 8, 2025

5  out of  5
rating by Ryan Stopera
"I've worked with Deb Douglas and Brent Hanson at John Arens Insurance for years and I am so grateful for both of them. Every time I call the office they answer with a friendly greeting, asks me how I'm doing, and always resolves any issue I have super fast. It's such a nice change to work with an insurance company with an agents like Deb and Brent who treat you like family."
We responded:
"Ryan, Thank you so much for your kind review. I am so glad that we are always able to help you."