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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Cole Wetzel

August 1, 2025

5  out of  5
rating by Cole Wetzel
"Deb is the best Insurance agent I’ve ever worked with!!"
We responded:
"Cole, Thank you for the great review of Debbie! We agree she is awesome !"
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Steven Handeland

July 25, 2025

5  out of  5
rating by Steven Handeland
"Deb Douglas has been my "go to" at John Arens Agency for over 30 years. She is always very Helpful and Knowledgeable. I can't imagine what it will be like when she retires. She is the best! July 25, 2025 and Deb is still rocking it for State Farm"
We responded:
"Steven, thank you for leaving such a kind review! We are very lucky to have Deb as a part of our team!"
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Gabriel

July 25, 2025

5  out of  5
rating by Gabriel
"My insurance salesman Brent was a huge help. I was nervous about getting a new insurance policy for my car, but he walked me through the whole thing and made very easy. He answered all my questions and found the best plan for me. Thank you sir."
We responded:
"Brent is doing a great job at our office, we are lucky to have him here and thrilled he was able to help you with your car and renters' insurance. "
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Guri Tzivion

July 15, 2025

5  out of  5
rating by Guri Tzivion
"Great service"
We responded:
"Thank you for the amazing five-star review!"
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patrick chung

July 15, 2025

5  out of  5
rating by patrick chung
"Every time, Every time I call into John's office everyone is great to work with. They take the time to answer my questions completely and have been awesome to work with."
We responded:
"Patrick thank you for the 5 star review."
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Joshua Swisher

July 9, 2025

5  out of  5
rating by Joshua Swisher
"John is a caring guy who makes me feel welcome when in office. His approach is to get the job done right the first time and make sure it gets followed through on. 5 stars for his office!"
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Ryan Stopera

July 8, 2025

5  out of  5
rating by Ryan Stopera
"I've worked with Deb Douglas and Brent Hanson at John Arens Insurance for years and I am so grateful for both of them. Every time I call the office they answer with a friendly greeting, asks me how I'm doing, and always resolves any issue I have super fast. It's such a nice change to work with an insurance company with an agents like Deb and Brent who treat you like family."
We responded:
"Ryan, Thank you so much for your kind review. I am so glad that we are always able to help you."
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Lisa Fredricks

June 25, 2025

5  out of  5
rating by Lisa Fredricks
"Amy was super helpful and informative with tons of patience!"
We responded:
"Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs."
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Ted Ferraro

June 18, 2025

5  out of  5
rating by Ted Ferraro
"Brent at State Farm at John Aren’s NE MPLS location provided to me 5 star service! He is friendly, personable and very knowledgeable and works very hard to ensure that you have the proper coverage to meet your needs. Brent spent a great deal of time with me to make sure that I understood everything and that is exactly what a new client is looking for when switching insurance agencies. If you’re looking for a new insurance agent- go see Brent or John. They have decades of experience and I assure you that you will not be disappointed. Great coverage at great prices!"
We responded:
"We appreciate your review! We are glad you had a great experience with our office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help!"
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Prime 2E

June 18, 2025

5  out of  5
rating by Prime 2E
"Debbie was a very pleasant, relatable and knowledgeable professional who worked quickly with me to help me purchase renter's insurance in a very tight window of time. In less than 24 hours, she put together a policy that met my insurance needs and allowed me to purchase, all without having to leave the comfort of my home. I would recommend Debbie to anyone in my similar situation."
We responded:
"Thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor!"
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elizabeth winn

June 13, 2025

5  out of  5
rating by elizabeth winn
"Wonderful & Friendly Agency!"
We responded:
"Elizabeth, Thank you for the perfect score 5 of 5 "
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Chew Bacca

June 9, 2025

5  out of  5
rating by Chew Bacca
"We had a great experience with John Arens State Farm Agency. Amy was very professional and helpful working through our situation and matching the best policies for us. I plan to call on Amy later in the year when we have another policy for renewal. I also will refer friends and family who are looking for insurance."
We responded:
"Thank you for the nice review of Amy, and our office. We love referrals and thank you for thinking of our office for your friends and family. "
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Kathy Curtis

June 8, 2025

5  out of  5
rating by Kathy Curtis
"Worked with Debbie Douglas.She's got it all when it comes to her job! Personality, knowledge, and experience.If there was a choice of 10 stars we would give her that! Looking forward to her being our new agent! My Mom has had her for years, and I mean years and has been very pleased with her! She is GREAT! She deserves the bonus plus some!"
We responded:
"Kathy, Thank you for that fantastic review and the great things your said about Debbie! She is fantastic and true asset to our agency and clients. "
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Wakete Amuma

May 26, 2025

5  out of  5
rating by Wakete Amuma
"Help me a lot"
We responded:
"Wakete, Thank you for the review, I am glad our office was helpful!"
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Nicole Arthur

May 19, 2025

5  out of  5
rating by Nicole Arthur
"Brent was amazing! He got us set up with both home and auto insurance at a great rate and made the whole process super easy. Excellent service from start to finish - highly recommend!"
We responded:
"Nicole, Awesome review and welcome to our office. Brent makes sure our clients are informed and makes insurance easy."
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Hailey Sanchelli

May 16, 2025

5  out of  5
rating by Hailey Sanchelli
"I just wanted to give a 5 start to Brent at the State Farm office ! He has went above and beyond helping me with my insurance needs. I just recently put in a transfer to this office and can say all staff I have been communicating with has been absolutely amazing ! I am so glad this is my new State Farm office. Thank you guys for all you do !"
We responded:
"Hailey, Thank you for the 5-star review of Brent and our office! Communication is a key and glad you are happy with the service we provide."
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Jo Behm

May 16, 2025

5  out of  5
rating by Jo Behm
"Deb worked with us to get the best possible coverage at a reasonable cost for our car, condo, and cabin area. Deb told us that our former condo insurance wouldn't cover much damage due to water, fire, etc. damage and showed us that State Farm provides better insurance for less cost than our former insurance. We appreciated Deb's time and knowledge as she helped with a new insurance plan."
We responded:
"Jo, Thank you for the great review! Debbie has decades of experience and I'm so glad she offered you the right insurance coverage! "
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Jennifer OReskie

May 15, 2025

5  out of  5
rating by Jennifer OReskie
"Deb the office manager is always ready to help with all I surance needs and questions. Se He is always on top of our policy's needs and quickly adjusts ,adds and quickly calculates new premium quotes when asked for them. Thankyou for all you do for us Deb. Jennifer OReskie and Gary Smith 5/15/2025. 3:19pm."
We responded:
"Thank you for the five-star review! "
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Bo Moore

May 14, 2025

5  out of  5
rating by Bo Moore
"We’ve been with John and his team for over 20 years. They always provide the best service, lowest prices, and fabulous customer service. Highly recommend!"
We responded:
"Bo, Thank you for over 20 years! I'm glad Debbie was able help you with your questions."
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Karl & Karen peters

May 7, 2025

5  out of  5
rating by Karl & Karen peters
"very positive, professional and human with very good manners. Clarified things very much."
We responded:
"Karen, Thank you for the nice review. "
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Sasha Tai

May 7, 2025

5  out of  5
rating by Sasha Tai
"Brent was very helpful!"
We responded:
"Sasha thank you so much for the kind words! I appreciate you giving me the opportunity to go over your policies and discuss possible savings. We appreciate your business."
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Warren King

March 26, 2025

5  out of  5
rating by Warren King
"Deb Douglas, the office manager, was very knowledgeable and responsive. She know exactly what I needed and gave me good advice. She made me feel like a human being and a valued customer. It's great to have a local agent that you can count on."
We responded:
"Warren thank you for the nice review and your continued business and trust in my office. I appreciate you!"
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Alexandra Wagner

March 20, 2025

5  out of  5
rating by Alexandra Wagner
"Spoke with Allie Salewski today regarding starting a renter's insurance policy. She was incredibly professional and helpful over the phone answering all my questions regarding State Farms' renter's insurance policy. Definitely made the headache of finding insurance less stressful!"
We responded:
"We are delighted to know that you had a great experience with Allie and our State Farm office to get your renter's insurance policy started. Thank you for your review!"
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Bruce Mike

March 20, 2025

5  out of  5
rating by Bruce Mike
"Deb Douglas did an amazing job as always! She was super responsive and friendly. What more could you ask for?"
We responded:
"Bruce, we are so glad that Deb has been able to help you so much! Thank you for providing this feedback!"
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Eva Mozey

March 19, 2025

5  out of  5
rating by Eva Mozey
"I’ve worked most closely with Deb & she has been so helpful!!! Very knowledgeable!"
We responded:
"Thank you for taking the time to share your thoughts! We’re so glad to know you’re satisfied with the service of our State Farm office and we're happy to help!"